Not three products with three vendors. A change in one moves through the others, so we run them as one system.
Self-hosted. B2B order flow and EDI trading partner traffic via SPS Commerce.
Direct-to-consumer site, in two-way sync with the ERP.
The order desk your agents work phone orders in. Purpose-built, and it reads and writes live to the ERP.
Instrumentation, alerting, and automated checks across all three systems, running whether or not anyone is at a desk. This is the mechanism behind every commitment in this proposal.
Card testing and fraudulent orders read as ordinary traffic right up until the chargebacks arrive, weeks later, after the goods have shipped.
Monitoring sits on the order flow itself. Unusual patterns surface while they are happening, not in a reconciliation at the end of the month.
A storefront can look perfectly healthy from the outside for exactly as long as nobody is checking the inside.
Access is inventoried, patching runs on a cadence, certificates are tracked, and an unexpected admin session raises an alert.
A sync that stops rarely fails loudly. It simply goes quiet, and the gap is found later, in inventory or in a trading partner's exception report.
The storefront sync and the SPS Commerce EDI pipelines report their own health, so a stall reaches us as a notification rather than a discovery.
Vitamin Health has a single accountable partner responsible for platform stability, maintenance, monitoring, and recovery readiness.
Structured support with visibility and accountability.
Every request has a clear status, priority, owner, and path forward. No more uncertainty about:
Five places we already see room to move. Each is a proposal rather than a promise: we test it, report what it did, and retire it if it does not earn its place.
How fast you need an answer and how fast you need the work are different questions, and most requests only need the first one answered quickly. Every ticket asks both, separately.
Platform operations, application support, and the growth program in full. Invoiced on the first of the month.
quoted separately · third-party licensing · hosting beyond current footprint · net-new product development outside the allowance
The initial term is an evaluation period for both sides, with no auto-renew at the end of it.
Renewal discussions begin in month five, with six months of measured service performance and a written record of what the growth program moved already on the table.